Chances are, if you haven't received login details, the email was automatically filtered by your email system and dropped into the spam/junk folder. Some email providers automatically empty these folders after a certain period, so the best bet is to whitelist the APLAN email address to ensure emails from the system are received.
Emails from the APLAN system are always sent from email@example.com (however this mailbox is unattended, so please do not send emails here). To whitelist this address, please visit the link below for instructions for various email providers.
FD accounts are created on your behalf, ahead of the first case submission period. On creation, you should receive 2 emails to the email address provided by your local office. If you do not receive these emails, please try the following...
- Check your spam folder. Emails may have been filtered here, so check here first.
- If you still cannot find the emails, please try requesting a password reset (there is a link on the login screen), you need only supply your email address on record
- If you still cannot get account details, please submit your ticket confirming your full name, GDC number and local office.
If you were a registered user on APLAN for a previous year, your account should already exist. In this instance, the email notification will only tell you that your account has been updated (if necessary). If you cannot remember your login, please use the password reset option on the login page.
If you are a new Supervisor, you should receive emails as per the Foundation Dentist instructions. Please follow the advice given in the Foundation Dentist section above.